Generic Pacific Pharmacy
Privacy Policy
1. Who We Are
Generic Pacific Pharmacy operates this Website for international sales and is responsible for the collection and use of personal information as described in this Privacy Policy.
Order processing, fulfilment, customer support, and data handling may be provided by service providers in India.
For any privacy-related questions, you may contact us at:
2. Information We Collect
We may collect personal information you give us, information created when you use the Website, and information we get from businesses that help with payments, deliveries, and keeping the Website running.
2.1 Information You Provide
We may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account details, if you create an account
- Order details and purchase history
- Payment-related information needed to process your order
- Communications you send to us by email or through customer support
- Any information you voluntarily provide in connection with an enquiry, order issue, or customer service request
2.2 Information Collected Automatically
When you use the Website, we may automatically collect certain technical and usage information, such as your IP address.
- Browser type and version
- Device type
- operating system
- Referral source
- Pages viewed
- Date and time of access
- Browsing actions on the Website
- Cookie and similar tracking data
2.3 Information from Third Parties
We may receive limited information from third parties involved in operating the Website and fulfilling orders, such as:
- Payment processors
- Shipping and courier providers
- Website hosting providers
- Analytics and security service providers
3. How We Use Personal Information
We use personal information for legitimate business and operational purposes, including:
- Arranging payment processing
- Providing shipping, tracking, and delivery updates
- Communicating with you about your order or enquiry
- Responding to support requests and complaints
- Preventing fraud, misuse, and unauthorised transactions
- Maintaining website security and performance
- Improving the Website, customer experience, and service quality
- Keeping internal business records
- Complying with applicable legal, regulatory, tax, accounting, customs, or law-enforcement requirements
4. Payment Processing
Payments on the Website may be handled by other companies. We do not keep your full card information unless we clearly tell you that it is needed for a secure payment.
Payment processors may collect, use, and retain your information in accordance with their own privacy policies and legal obligations.
5. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate the Website, improve functionality, analyse traffic, and understand user interactions.
These technologies may be used to:
- Keep the Website functioning properly
- Remember user preferences
- Improve speed, security, and usability
- Analyse traffic and visitor behaviour
- Help detect abuse or suspicious activity
You can usually control cookies through your browser settings. However, disabling certain cookies may affect how the Website functions.
6. How We Share Information
We do not sell personal information.
We may share personal information where reasonably necessary with:
- Payment processing providers
- Shipping, courier, and logistics providers
- Website hosting, IT, maintenance, and security providers
- Analytics providers
- Professional advisers, where necessary
- Government authorities, regulators, law-enforcement bodies, customs authorities, or courts where disclosure is required by law or reasonably necessary to protect our legal rights
We require service providers acting on our behalf to handle information securely and appropriately.
7. International Processing and Transfers
Generic Pacific Pharmacy supplies products internationally through operations connected with India. Personal information may be processed, stored, or accessed in India or in other countries where our service providers operate. The Website is intended for international customers only and does not offer products for sale in India.
By using the Website and submitting your information, you acknowledge that your information may be transferred to and processed in these locations.
8. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including:
- Maintaining customer service records
- Resolving disputes and complaints
- Meeting accounting, tax, legal, customs, and regulatory obligations
- Enforcing our contractual and legal rights
Retention periods may vary. This depends on the type of information, the purpose for which it was collected, and legal requirements.
9. Data Security
We take reasonable steps to help protect your personal information from people who should not see it, and from being used, shared, changed, or destroyed in ways that are not authorised.
No website, database, or storage system is completely secure. While we take precautions, absolute security cannot be guaranteed.
10. Your Rights and Choices
If permitted by law, you may have rights regarding your personal information. You can request access to the information we hold about you.
- Correction of inaccurate or incomplete information
- Deletion of information in appropriate circumstances
- Withdrawal of consent where processing is based on consent
- Objection to or restriction of certain processing, where applicable
To make a privacy-related request, please contact:
Email: info@genericpacificpharmacy.com
We may request information to verify your identity before responding to certain requests.
11. Marketing Communications
If we send promotional or marketing emails, you may opt out at any time by using the unsubscribe link in the message or by contacting us directly.
Even if you opt out of marketing messages, we may still send service-related communications necessary for your orders, account, or customer support matters.
12. Third-Party Websites
This Website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party sites. You should review their privacy policies separately before providing them with your personal information.
13. Children
This Website is not intended for individuals under 18. We do not knowingly collect personal information from children through the Website.
14. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time. We will post any changes on this page with the new effective date. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how your personal information is handled, contact:
Generic Pacific Pharmacy
Website: www.genericpacificpharmacy.com
Privacy Policy
Effective Date: 17 02 2026 This Privacy Policy describes how Generic Pacific Pharmacy (“Company”, “we”, “our”, or “us”) collects, uses, and protects your information when you visit www.genericpacificpharmacy.com (“Website”). Generic Pacific Pharmacy is a licensed pharmaceutical business operating from India in compliance with the Drugs and Cosmetics Act, 1940 and applicable CDSCO regulations. By using this Website, you consent to the practices described in this Privacy Policy.1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including:-
- Full name
- Billing and shipping address
- Email address
- Phone number
- Prescription information (where required)
- Payment details (processed securely via third-party providers)
1.2 Automatically Collected Information
When you access the Website, we may automatically collect:-
- IP address
- Browser type
- Device information
- Access times
- Pages viewed
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:-
- Process and fulfill orders
- Verify prescriptions
- Comply with pharmaceutical regulatory requirements
- Communicate order updates
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve Website performance and user experience
- Comply with legal and regulatory obligations
3. Prescription & Health Information
Prescription details and health-related information are collected solely for the purpose of regulatory compliance and order fulfillment. We treat such information with enhanced confidentiality and restrict access to authorized personnel only.4. Payment Processing
All payment transactions are processed through secure third-party payment gateways. We do not store full credit card details on our servers.5. Data Sharing
We do not sell personal information. We may share information with:-
- Licensed pharmacists and regulatory authorities (where required)
- Payment processors
- Shipping and courier providers
- IT hosting and security providers
- Government or law enforcement agencies when legally required
6. International Data Transfers
As we operate from India, your personal data may be processed and stored in India. If you access the Website from outside India, you consent to the transfer of your data to India and acknowledge that data protection laws in India may differ from those in your jurisdiction.7. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. However, no online transmission system can be guaranteed to be completely secure.8. Data Retention
We retain personal information only as long as necessary to:-
- Fulfill the purposes described in this Policy
- Comply with pharmaceutical regulatory recordkeeping requirements
- Meet legal, accounting, or reporting obligations
9. Cookies Policy
We use cookies to:-
- Maintain session functionality
- Analyze Website traffic
- Improve user experience
10. Your Rights
Subject to applicable law, you may request:-
- Access to your personal information
- Correction of inaccurate data
- Deletion of data (where legally permissible)